1. Information We Collect
When you submit an inquiry through our contact form, we collect the following information:
- Name — to address you professionally in our response
- Email address — to send you technical specifications and quotations
- Company name — to verify your business identity and prepare relevant documentation
- Phone number (optional) — for urgent technical consultations
- Project details — to prepare accurate engineering recommendations
We do not collect sensitive personal data, payment information, or any information not directly relevant to your steel ladder inquiry.
2. How We Use Your Information
The information you provide is used exclusively for:
- Responding to your product inquiries with technical specifications and pricing
- Preparing quotations, proforma invoices, and shipping estimates
- Communicating about your order status, documentation, and delivery
- Internal record-keeping for customer relationship management
We do not use your information for automated decision-making or profiling.
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. Your data may be shared only in these limited circumstances:
- Shipping partners — to arrange delivery of your order (name, address, phone number only)
- Third-party inspection agencies (SGS, TÜV, Bureau Veritas) — only with your explicit request for certified testing
- Legal compliance — if required by applicable law or legal process
4. Data Retention
We retain your contact and order information for:
- Active inquiries — duration of the sales process plus 12 months
- Completed orders — 7 years for warranty and compliance purposes
- Abandoned inquiries — deleted after 24 months of inactivity
You may request deletion of your data at any time by emailing us at sales@dtsteelladder.com.
5. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Object to processing of your data for direct marketing
- Withdraw consent at any time
To exercise any of these rights, contact us at sales@dtsteelladder.com. We will respond within 30 days.
6. Cookies
This website uses essential cookies only:
- Session cookie — required for contact form functionality. Expires when you close your browser.
We do not use tracking cookies, analytics cookies, or advertising cookies. For more details, see our Cookie Policy.
7. Data Security
We implement reasonable technical and organizational measures to protect your personal data, including:
- SSL/TLS encryption for all form submissions
- Access controls limiting data access to authorized personnel only
- Regular security reviews of our data handling practices
8. Contact Us
For questions about this Privacy Policy or to exercise your data rights, contact:
Dengtai Staircase Manufacturing Co., Ltd.
No.1 Yixin Road, Jingxing Mining District
Shijiazhuang, Hebei, 050100, China
Email: sales@dtsteelladder.com
Phone: +86-155-1187-9488